Refund policy
Returns
Items must be in their original condition, and proof of fault is required. If a component of a full simulator malfunctions, the client is required to send that component back to our office so we can test and rectify the issue and send it back. This may take time; for example, a projector failure needs to be serviced by an authorized agent, this time is outside our control. If a premium warranty is required that provides a replacement unit immediately, then please ask for options.
When returning your goods, please write your original order number on the outer packaging. Any packages received without an original order number will not be accepted and will be returned to sender.
Several types of goods are exempt from being returned.
Software Purchases: Any form of software purchase where the license or activation key/code has been used or activated cannot be returned or refunded. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank, as there is often some processing time before a refund appears. If you’ve done all of this and still haven’t received your refund, please contact us at sales@golfsimeurope.com.
To start a return, you can contact us at sales@golfsimeurope.com. If your return is accepted, we will send you instructions on how and where to send your package.
You can always contact us for any return questions at sales@golfsimeurope.com.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@golfsimeurope.com, and we will provide the correct return address for your item.
To return your product, please contact us for instructions. Email: sales@golfsimeurope.com
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll automatically receive a refund to your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.
You can always contact us for any return or refund questions at sales@golfsimeurope.com.
Shipping
To return your product, you should mail your product, along with the order number and a copy of the receipt, to the address provided by our customer support team by contacting us at: sales@golfsimeurope.com
Shipping to EU standard freight. Extra is required for express; please send an email and call on the phone for the order if express freight is required.
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Customers in Europe are required to pay VAT and any duties at time of receiving to the shipping company directly. We do not collect fees for this.
You can always contact us for any return or refund inquiries at sales@golfsimeurope.com.